Understanding Tax Relief for Customers with Disabilities: What You Need to Know

At Mobiflo, we’re committed to helping our customers navigate not just mobility challenges, but also the financial considerations that come with finding the right mobility scooter. One important benefit that many people may not be aware of is VAT relief (Value Added Tax relief) for individuals with disabilities or long-term illnesses when purchasing mobility equipment.

In this blog post, we’ll walk you through the basics of tax relief for mobility scooters and how to make sure you qualify.

✅ What is VAT Relief?

VAT relief is a government scheme that allows eligible customers to buy certain goods and services without paying VAT, which is normally charged at 20%. This can make a significant difference in the total cost of a mobility scooter or other disability aids.

🧑🦽 Who is Eligible?

You can qualify for VAT relief if you meet both of the following criteria:

  1. You’re chronically sick or disabled, which means:

    • You have a physical or mental impairment that has a long-term, substantial effect on your ability to carry out everyday activities.

    • You have a condition that the medical profession treats as a chronic sickness (such as arthritis, diabetes, or multiple sclerosis).

  2. The product is for personal or domestic use only, and not for business or commercial purposes.

You do not qualify if you're temporarily disabled (e.g. recovering from surgery) or buying on behalf of someone who doesn’t meet the criteria.

🛵 What Products Are Covered?

Most mobility scooters, powered wheelchairs, and other daily living aids are included under VAT relief when sold to eligible individuals. At Mobiflo, we clearly mark products that qualify and provide the necessary forms to make the process easy for you.

📝 How to Claim VAT Relief

Claiming VAT relief is simple:

  1. Choose your mobility scooter from our eligible range.

  2. Fill out a short VAT exemption form during the checkout process. This will require basic information about your condition.

  3. Once completed, the VAT will be automatically removed from your total before you pay.

There’s no need for a doctor’s letter or medical records — you just need to declare your eligibility truthfully.

⚠️ Important Notes

  • VAT relief cannot be claimed retrospectively if you've already paid the VAT and didn’t complete the exemption form at the time of purchase.

  • The exemption is only valid for qualifying goods and services, so not everything in our store may be VAT-free.

💬 Need Help?

We understand that the process can be confusing, especially if it’s your first time buying a mobility product. If you have any questions about VAT relief or want help completing the form, our friendly team at Mobiflo is always here to assist you.

Mobility should never be out of reach — and with VAT relief, we’re helping to make sure it isn’t.

Feel free to contact us anytime if you need more information or guidance.

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