Refund policy
Return Policy
We want you to feel confident in your purchase. That’s why we offer a 30-day return policy—you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return:
- The item must be unused and in the same condition as when you received it.
- It must be in the original packaging, with all tags, manuals, and accessories included.
- A receipt or proof of purchase is required.
How to Start a Return
To initiate a return, please contact us at info@mobilfo.co.uk.
Returns must be approved before being sent back. Unauthorised returns will not be accepted.
If your return is approved, we’ll email you a prepaid return shipping label along with instructions on how and where to send the item.
For any questions regarding returns, feel free to reach out at info@mobilfo.co.uk.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us right away so we can resolve the issue quickly.
Non-Returnable Items
Some items cannot be returned, including:
Products that come into direct contact with the body
(for health and safety, these cannot be resold once used or unsealed)
If you’re unsure about your item’s eligibility, just contact us.
Exchanges
Need a different product? The quickest way is to return the original item, and once the return is approved, place a new order for the desired item.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note: Some banks or credit card companies may take additional time to process the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at info@mobilfo.co.uk.